Site policy (replacement and return) and privacy policy

In the name of God, the most gracious, the most merciful

On this page you will find everything that concerns you regarding orders, shipping and returns

Site working days:

All days of the week.

technical support :

Technical support for the customer is available through available and approved means of communication from ten in the morning until five in the evening.
The approved means of communication are WhatsApp and email.

Requests:

Before ordering please read the product description carefully.
If the order arrives incomplete or does not match what was ordered, the site bears responsibility, and the customer has the right to request financial compensation or complete the remainder of the order, provided that the site is notified (through the available means of communication) within three working days of receiving the order.
The customer can reserve the order for 24 hours, and the site has the right to cancel the reservation if it deems that this is best for the site and the client does not pay..
The order is considered confirmed only after payment and confirmation of the order. The receipt must be attached for bank transfer orders..
The customer provides the site with a clear address that contains the name, street, neighborhood, description of the house or delivery location, a brief description, or a prominent landmark next to the address.

Shipping :

The site does not modify the address.. The shipping company delivers the address according to what the customer wrote
Riyadh orders are delivered within 24 to 48 hours. Outside Riyadh, the shipment reaches the branch or the customer within 7 to 10 working days.
After the order is shipped, the customer cannot modify or cancel it.
After the order is shipped, following up on the shipment is the responsibility of the customer, and our task ends by sending the shipment tracking number to the order owner, and it is received from the branch specified by the shipping company.
If the shipment is not received within the specified days, the customer must notify the site within 3 working days via the approved means of communication

Exchange and return:

The customer has the right to exchange or return the products in the event of a defect in the products, provided that he notifies the website (through the available means of communication) within seven working days of receiving the order.
The customer has the right to return or exchange any product within seven working days of receiving the order, provided that the product is in its original condition and that the customer bears the cost of delivery or shipping.
The amount of returned products or canceled orders will be refunded using the same payment method. If payment was made via bank transfer, the return will be made via bank transfer. If payment was made via Visa, Mada, Apple Pay, or MasterCard, the amount will be returned to the card. The process may take 14 working days. .
If the customer does not receive the shipment after 14 working days of sending it, the shipping company will return it to the source, and the customer will bear the shipping cost.
If the order has been shipped and the customer wishes to return the order and recover the amount paid, the customer will bear the shipping cost and the order amount will be returned after the shipment arrives at the Cake Salon warehouse.
Refunds or replacement of products are made after the return shipment arrives at the Cake Salon warehouse and is verified and verified as safe.
The customer has the right to cancel his order if the order status is “under review” without incurring additional costs.
Hania Trading Establishment, which owns the Cake Salon brand, disclaims all responsibility if the customer does not know how to use the products, and therefore we note.
If the order status is {executed, being delivered, shipped, being shipped, in progress}, canceling the order may incur additional costs, including the cost of preparing the order and the shipping value if a special policy is issued for the order.

privacy policy :

This privacy policy discloses the mechanism by which we will deal with any personal data, including but not limited to payment/access data and other data that we collect from you or from other sources or that you provide to us for the purpose of your use of the Mudhatha Store. Accordingly, we We understand the importance of data and we are committed and committed to preserving and respecting your privacy.

Please read the following carefully, by using our services you agree to the handling of data in accordance with this privacy policy.

What data may we use?

The data you provide to us, including, but not limited to, mobile number / address / account number, etc

How to use it?

Providing you with offers, information or products that you may be interested in or request from us.

To improve our services and to provide the best possible and most personalized service.

Notifying you of modifications or changes we make in the store.

For any other reason we deem appropriate to enhance your experience using the store.

To whom can we disclose data?

Data about our customers is a very important part of our work. Therefore, we do not share data except as stated below and only with companies that follow practices that have protection benefits that are, at a minimum, similar to the benefits of those practices stated in the Privacy Policy .

Other parties. To provide our Services, we may cooperate with other companies affiliated with us or service providers that are not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processing companies to conduct online transactions, etc.). In order to process your transactions, these other companies may store data in a digital wallet so that your use of our services is more efficient.

Marketing and promotions. We may also use data to provide you with information about goods and services that you may be interested in as well as to enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, posts, telephone, in-app messages, and news article conveyance cards.

We may allow a third party to use the data, for example: we may provide the data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (i.e. by displaying their advertisements to the target audience).

In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition you may be asked to provide further personal data to confirm your eligibility and award the prize to you. This data is collected by us or by participating sponsors or vendors of promotions. Please note that you should review the privacy policies of that third party to learn how it uses any data it collects.

Business Transfers: In the event that our company or substantially all of our assets are acquired, customer data will be one of the assets transferred to the new owner.

Protecting our Site and Other Sites: We disclose customer account and other personal data when we believe such disclosure is appropriate to comply with laws, law enforcement investigations, and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including fraud protection and credit risk reduction.

How do we store your data?

The data we collect from you may be transferred or stored in a location outside the Kingdom of Saudi Arabia. It can also be processed by a team working outside the Kingdom of Saudi Arabia. However, this team works for us or for one of our suppliers. This team is involved, among other tasks, in fulfilling your order, processing payment details, and providing support services.

We will store data for as long as necessary in accordance with this privacy policy or as required to comply with any law. Data may be transferred, stored, processed, and used by companies affiliated with us or service providers not affiliated with us in one or more countries outside the country to which you belong. It is also possible that your payment data may be transferred and stored by our affiliated companies to process payments and provide technical support services.

What protection standards do we apply?

We take the necessary steps from a technical, commercial, technical, and administrative perspective to ensure that data is handled safely and in line with this privacy policy, in order to protect data from unauthorized access, change, disclosure, or destruction. We may, for example, use encrypted electronic technology to protect data while it is sent to our site, in addition to an external electronic firewall, and electronic firewall technology on the computer hosting our site so that we can repel malicious attacks on the network. Only employees, service providers and agents who need to know the data will be granted access to it in order to carry out their work.

It is important for you to ensure that your password and the device you use to access our website are protected to avoid any unauthorized access by third parties. You are solely responsible for keeping your password strictly confidential. For example, be sure to log out after you finish using a shared device.

Unfortunately, sending data over the Internet is not completely secure. Although we will do our best to protect data, we cannot guarantee the protection of data transmitted to our site, and you alone bear the risks of transmitting any data.

We may retain a copy of the data for the purposes of complying with laws, in particular when you update information where we retain a copy of the previous data for our records.

Cake Salon is a registered trademark of Hania Trading Establishment

Commercial Registration: 1010481364